Cloud Services Engineer

Project Role : Cloud Services Engineer
Project Role Description : Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
Must have skills : Service Integration and Management (SIAM)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : Graduate and above

Project Role : Cloud Services Engineer Project Role Description : Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends. Must have Skills : Service Integration and Management (SIAM), SSI: NON SSI: Good to Have Skills :SSI: Infrastructure Service Management NON SSI : Job Requirements : Key Responsibilities : Role: Major Incident Management Accenture Service Integration SI Capability provides people, processes, and tooling to integrate the services of an ecosystem of internal and external service providers The SI Capability enables a comprehensive range of integrations, including disciplines in operations, projects, performance, and planning, all targeted at transforming the IT function The SI Capability supports both projects to enable a client to establish a Service Integration layer Technical Experience : Essential: Expert competencies in Microsoft Project and the Microsoft Office primary product suite of PowerPoint, Excel, Word together with SharePoint and TeamForge Desirable: Knowledge of Service Management product suites such as BMC, HP, IBM Tivoli and ServiceNow Professional Attributes : This is a client facing role which requires excellent presentation, communication and organisation skills Successful candidates will be asked to gain a level of security clearance either prior to or upon commencement of employment in support of their allocation to accounts Educational Qualification: Graduate and above Additional Info :