Cloud Services Engineer
Accenture
5 - 10 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
Must have skills : Citrix Virtual Apps and Desktop Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Cloud Services Engineer, you will act as a liaison between the client and Accenture operations teams for support and escalations. You will communicate service delivery health to all stakeholders and explain any performance issues or risks. Your role will involve ensuring Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Additionally, you will hold performance meetings to share performance and consumption data and trends. Key Responsibilities Technical Experience Professional Attributes Educational Qualification: " Perform daily VDI administration, maintenance and upgrades including service packs, patches, hot fixes, and security configurations Experience in Creation and maintenance of VDI master images Experience in Creation and maintenance of Desktop pools Monitor for performance and monitor event alerts and take appropriate action Must have an extensive working experience with Citrix Provisioning Services 7.x (PVS) or Machine Creation Services (MCS) in a VDI environment Windows Patch Management in VDI environment Implement new desktop systems according to documented plans and published change control processes Citrix Experience -" " Excellent understanding of Azure WVD. Excellent understanding of Azure Fundamentals Excellent understanding of Citrix Cloud/On-premises Virtual Apps & Desktops. Good in Administration of WVD. Good in Administration of Citrix. Excellent understanding of different flavours of VDI(like pooled VDIs, dedicated VDIs). Excellent understanding trouble-shooting skills in above areas. Excellent understanding on ITIL process with managing requests, incidents, change and problem Working knowledge on FSlogix is added advantage. Good to have below certifications: AZ-140 Configuring and operating Windows Virtual Desktop on Microsoft Azure AZ-900: Microsoft Azure Fundamentals Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure (1Y0-150)- Good knowledge in Powershell scripting. " ".Good verbal and written communication skills to connect with customers at varying levels of the organization . .Flexible to work in 24/7 shift. .Good listening skills and the ability to follow directions and provide feedback. .React quickly to changing business conditions. " "1 Bachelor's degree or Equivalent. 2. ITIL V3 Certified 3. Citrix Certified Administrator."
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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