Cloud Reliability Analyst

Epicor Cloud R Analyst (Site Reliability Engineer) is responsible for take care of day-to-day advanced product support. They handle escalated incidents from the support team, they take ownership, when necessary, of support cases using standard support procedures and case documentation. The analyst will complete advanced system troubleshooting, customer onboarding, loading reports, database fixes and monitoring windows event logs. This is a “hands-on” position requiring solid technical skills, as well as excellent interpersonal and communication skills.

What you will be doing:

• Monitor and report on infrastructure growth, health, availability, and utilization (server health metrics [Memory, CPU, I/O, etc.], storage of all types, database health, Web and network utilizations, virtual machines) in addition to discrete application components on Windows & Unix OSs with VMware & Azure virtualization hosted Azure cloud offerings.
• Maintain high system availability via SolarWinds monitoring and proactive issue resolution.
• Maintain healthy systems (perform clean ups and performance tweaks)
• Troubleshoot customer issues related on Infra and application hosted on Azure.
• Use Service Now to work on customer tickets by achieving SLA's.
• Perform scheduled maintenance and support windows updates activities after hours and weekends.
• Run PowerShell scripts and CI/CD pipeline where automation is used to complete tasks for Product deployments.
• Run SQL Scripts to restore SQL Server Database, good understanding of databases and SQL statements.

What you will likely bring:

• 3+ year of experience as a Site Reliability Engineer doing systems monitoring & supporting IT infrastructure.
• Experience working with Windows and Linux servers.
• Experience working with Kubernetes management tools and Azure infrastructure environments.
• PHP / PowerShell / ARM templates / C# Scripting experience is A+
• Web site application monitoring skills are required, while Web site creation skills is A+
• Knowledge of IT infrastructure Architecture as it relates to Web Application Hosting and Support
• Networking and Hardware configuration/troubleshooting.
• Experience with monitoring tools such as SolarWinds and Datadog.
• Excellent written and verbal communication.

What could set you apart:

• Certified Kubernetes Administrator
• A proactive mindset with excellent troubleshooting and problem-solving skills. 
• Passion for optimizing cloud infrastructure and ensuring optimal performance for users. 

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Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Recruiter: