Cloud Platform Architect
Accenture
4 - 7 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Oversee application architecture and deployment in cloud platform environments -- including public cloud, private cloud and hybrid cloud. This can include cloud adoption plans, cloud application design, and cloud management and monitoring.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 year of full time education
Minimum of 4 - 7 years experience in supporting and developing Genesys Cloud platform. Participate and contribute during migration activities from Genesys Engage to Cloud. Troubleshoot issues within the Genesys cloud environment. Experience in Genesys Platform, Genesys SDK, GVP IVR platform, Workforce management. Genesys Cloud CX concepts, Work experience on Architect Troubleshoot and resolve incidents escalated to the L3 team. Create and maintain documentation for L2 Support resources. Problem Management, perform root cause analysis and take preventative actions. Adheres to support processes and best practices. Strong verbal and written communication skills"
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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