Cloud Engineer / Amazon Connect Developer

Job Title: Amazon Connect Developer

Experience: 57 Years

Location - Hyderabad

Job Description:

We are looking for an experienced Amazon Connect Developer with strong hands-on expertise in designing, developing, and implementing contact center solutions using Amazon Connect. The ideal candidate will have end-to-end experience in IVR setup, workflow configuration, and custom development, with proven delivery across multiple projects.

Key Responsibilities:

Design, develop, and implement Amazon Connect IVR flows and contact workflows

Configure and manage Amazon Connect contact flows, queues, routing profiles, and prompts

Develop and integrate Lambda functions for custom business logic

Integrate Amazon Connect with AWS services such as Lambda, DynamoDB, S3, CloudWatch, and SNS

Customize call handling, reporting, and real-time monitoring dashboards

Troubleshoot, debug, and optimize existing Amazon Connect implementations

Work closely with business stakeholders to gather requirements and translate them into technical solutions

Ensure best practices for security, scalability, and performance

Support testing, deployment, and post-production support activities

Required Skills & Qualifications:

57 years of overall experience in contact center or cloud-based solutions

Strong hands-on experience with Amazon Connect (IVR setup, workflow design, and development)

Successfully delivered 23 complete Amazon Connect projects end-to-end

Experience with AWS Lambda, IAM, CloudWatch, DynamoDB

Good understanding of contact center operations and call routing logic

Proficiency in scripting or programming (Node.js or Python preferred)

Experience integrating Amazon Connect with CRM or third-party systems

Strong problem-solving and communication skills

Good to Have:

AWS Certifications (Developer or Solutions Architect)

Experience with omnichannel features (chat, tasks) in Amazon Connect

• Knowledge of CI/CD pipelines and infrastructure-as-code