Clinical Coordinator

About Aamya

Aamya is Indias first medicated weight loss company exclusively for women, focused on sustainable transformation through science-backed care. We combine GLP-1 + GIP-based medication with personalized support from endocrinologists, nutritionists, fitness coaches, and care coordinators.

Think of Aamya as a premium womens health clubwhere medicine meets empathy, and body transformation meets total wellbeing.

What This Role Is About

Were looking for a Program Manager Customer Experience & Success to be the bridge between our members and everything that powers Aamya: doctors, nutritionists, fitness trainers, diagnostic partners, and internal teams.

You will be the voice, heart, and nerve center of the customer journeyresponsible for delivering a high-touch, high-empathy experience that drives trust, adherence, and lasting results.

This is a high-ownership, high-growth role in a young company. It will involve long hours, real responsibility, and constant learningbut also the chance to build something meaningful from the ground up, grow fast, and make a tangible difference in womens lives.

Your Responsibilities

I. Customer Success & Experience

• Be the primary point of contact for membersensuring clarity, care, and accountability throughout their transformation journey
• Own the end-to-end customer lifecycle: onboarding, education, scheduling, motivation, progress tracking, and issue resolution
• Use WhatsApp, calls, and email to deliver warm, confident, and proactive communication at every stage
• Drive key customer metrics: satisfaction, adherence, NPS, retention, and clinical outcomes
• Be the customers advocate inside the companyensuring every touchpoint feels human and thoughtful

II. Care Coordination & Stakeholder Management

• Coordinate seamless interactions between members and all caregivers (doctors, nutritionists, fitness coaches)
• Work with diagnostic labs, pharmacies, and vendors to ensure timely service delivery
• Surface medical/lifestyle challenges to the right expert and follow through until theyre resolved
• Keep meticulous records and use CRM tools to stay organized across journeys

III. Health Literacy & Adherence

• Help members understand and stay engaged with their protocol: GLP-1/GIP medication, nutrition plans, workout goals, habit-building
• Translate clinical advice into everyday language with empathy and clarity
• Spot disengagement early and step in with confidence, encouragement, and compassion

IV. Operational Excellence

• Build and refine backend workflows, SOPs, and tracking processes
• Bring attention to detail to every tasknothing falls through the cracks
• Collaborate with product and leadership teams to improve and scale the experience

Who Your Are

Background & Experience

• 36 years in customer success, healthcare operations, clinical coordination, or wellness coaching
• Background in nutrition, pharmacy, life sciences, public health, nursing, or clinical psychology preferred
• Experience in digital health, chronic care, weight loss, or women's wellness a plus
• Familiarity with GLP-1 / GIP therapy or endocrinology workflows is a strong bonus

Skills & Mindsert

• Impeccable communicationyoure warm, clear, confident, and persuasive, especially over calls and text
• Obsessed with customer experienceyou anticipate needs, preempt problems, and love making people feel taken care of
• Deep understanding of how medicine, nutrition, fitness, and behavior intersect
• Naturally organized, proactive, and detail-orientedyou keep things moving and never miss a beat
• You thrive in early-stage environmentsgritty, adaptable, and driven by impact

Why Join Aamya

Be part of a mission to transform womens health in India

Work alongside top endocrinologists, nutritionists, and wellness experts

Fast-growing startup = fast track to personal and career growth

Build meaningful relationships and real outcomes with the women you serve

High trust, high ownership, high learning environment

Compensation & Benefits

Competitive salary + performance-linked bonus

Health & wellness perks

Professional growth support