Clinic Sales Manager – Dermatology & Wellness

Clinikally is a leading dermatology-first digital healthcare platform in India, built to make expert skin and hair care accessible, transparent, and personalized. We combine clinical expertise, technology, and curated products to deliver end-to-end dermatology solutions.

With a strong focus on evidence-based treatments, Clinikally works with certified dermatologists, and wellness experts to provide consultations, treatment plans, procedures, and product recommendations rooted in science and trust.

We are looking for a Manager Sales /Front Desk to manage customer interactions at our clinic location and drive revenue through lead conversion, follow-ups, and effective cross-selling and up-selling of products and treatment packages.

• Act as the first point of contact for clients and ensure a warm, professional, and high-quality customer experience
• Manage front desk operations, including patient check-ins, queries, and appointment coordination
• Manage and schedule appointments using the clinic CRM system (Cliniceo)
• Schedule consultations with dermatologists and align therapists and medical staff accordingly
• Counsel customers on dermatology products and treatment packages & services
• Drive cross-selling and up-selling of products, services, and packages to achieve sales targets
• Maintain strong relationships with existing customers to ensure repeat sales and long-term value
• Follow up on leads consistently and ensure high lead-to-conversion ratios
• Ensure smooth day-to-day clinic floor operations and coordination across teams
• Prepare and maintain daily and monthly sales reports
  

• 24 years of experience in inside sales, preferably in healthcare, dermatology, wellness, or beauty
• Hands-on experience managing appointments using CRM systems (Cliniceo preferred)
• Proven experience in lead conversion, cross-selling, and up-selling
• Customer-focused mindset with a consultative sales approach
• Comfortable with calling, follow-ups, and target-driven environment
• Presentable, confident, and professional in communication
• Strong communication, persuasion, and negotiation skill