Client Success Manager

ABOUT GEEKS

Geeks Technology DMCC is a Dubai-based Managed Services & IT Consulting company helping businesses simplify technology and scale securely.

We are:

• A 10+ year established technology company with a strong regional presence
• ISO 27001 and ISO 20000 certified for security and service excellence
• Officially recognized as a Great Place To Work
• Microsoft Solutions Partner with deep modern workplace expertise
• A security-first, cloud-first Managed Service Provider
• Trusted by growing businesses across the Middle East
• Performance-driven, accountability-led, and built for long-term partnerships

We dont believe in break-fix IT.

We build simple, structured, secure, and scalable digital environments for growing businesses.

Our ambition is clear:

To be the #1 technology partner people and businesses rely on for security, clarity, growth, and real results that matter.

CORE MISSION

To become the Trusted IT Friend and Digital Transformation Partner for your assigned portfolio of managed services clients.

You are the single owner of the relationship, retention, commercial growth, and strategic direction of each account under your management.

Your mission is to:

Lead structured onboarding and establish executive trust from day one

Own the entire client relationship lifecycle

Design and drive a clear Digital Transformation Roadmap aligned with business goals

Protect retention and prevent churn through proactive engagement

Identify risks before they become problems

Drive revenue growth through contract optimization, projects, procurement, and strategic upgrades

Protect contract profitability and ensure healthy account margins

Act as the clients outsourced CIO and commercial growth partner

You are not here to manage tickets, you are here to own business outcomes, drive growth, build trust, and create long-term value beyond retention.

WHO WE ARE LOOKING FOR

Think commercially, not operationally

Understand recurring revenue business models

Can confidently speak with C-level executives

Understand IT infrastructure, cloud & cybersecurity fundamentals

Are proactive, structured, and outcome-driven

Carry ownership without excuses

Believe service is the strongest growth engine

If you need constant supervision, this role is not for you.

EXPERIENCE REQUIRED

• 3+ years in Business Development / Relationship Management / Account Management / Client Success
• Experience recurring revenue portfolios
• Proven record of retention and revenue expansion
• Strong commercial and financial understanding

WHY JOIN GEEKS?

• Performance-based growth, contribution drives rewards
• High standards, zero politics, low-ego culture
• Work directly with decision-makers and business leaders
• Fast learning curve in commercial and MSP growth mechanics
• Ambitious growth vision, not a maintenance-mode company
• Opportunity to build reputation as a trusted Digital Growth Partner
• Direct impact on revenue, retention, and digital transformation outcomes
  

BEFORE YOU APPLY - Ask Yourself

• Have I managed a recurring revenue portfolio where retention and growth were my responsibility?
• Have I confidently presented strategy to business owners or senior leadership?
• Do I understand margins, contract scope, and commercial health, not just service delivery?
• Can I proactively identify risks and turn them into revenue opportunities?
• Am I comfortable being measured on growth, retention, and profitability
• Do I take ownership without waiting for instructions or creating dependencies?

If most of your answers are yes this role is likely for you. If not it may not be the right stage for you yet.