Client Success and Sales Associate

Company Description

BrightRays is a comprehensive solution for all digital marketing needs, offering a wide range of innovative and tailored services under one roof. We are dedicated to meeting evolving market demands through creative, effective strategies that deliver measurable results. At BrightRays, we prioritize client success and work closely with businesses to achieve their marketing objectives. Our mission is to simplify the digital marketing process while delivering exceptional quality and value.

Role Description

This is a full-time, on-site role for a Client Success and Sales Associate located in Delhi, India. In this role, you will manage client relationships, ensure client success, support sales efforts, and deliver excellent customer service. Your day-to-day responsibilities will include cultivating strong client relationships, identifying new business opportunities, managing client accounts, addressing client needs, and collaborating with internal teams to meet company goals and client expectations.

Roles and Responsibilities

• Sales and Relationship Management skills, such as communication, negotiation, and customer relationship management
• Data Analysis and Problem-Solving skills to identify client needs and provide effective solutions
• Marketing and Digital Marketing knowledge, including an understanding of trends, platforms, and strategies.
• Manage client communication primarily through email and handle renewals, follow-ups, and negotiation threads
• Maintain and grow existing accounts and ensure client satisfaction and long-term retention
• Track deal status and revenue continuity
• Time Management and Organizational skills to prioritize tasks and manage multiple client accounts simultaneously
• Proficiency in CRM software and sales tools
• Ability to work collaboratively within a team and adapt to a dynamic work environment.

Qualifications

• Bachelors degree in business, marketing, or a related field preferred
• Prior experience in client success, account management, or sales roles is an advantage.
• Strong written communication skills (email expertise is a must)
• Experience in sales coordination, client handling, or account management
• Ability to negotiate and handle pricing discussions confidently
• Organised, process-driven, and detail-oriented
• Comfortable working in a deadline-driven environment
• Prior experience in digital services and marketing (Optional)

Why Join Us?

1. Opportunity to directly influence the companys sales stability
2. High ownership and client-facing responsibility
3. Growth path into Client Success Manager / Revenue Operations / Senior Account Management
4. Exposure to negotiation, retention psychology, and business communication