Client Servicing Manager

About Us: THEM Consulting is a new-age UX design and product innovation company. We craft disruptive digital experiences through a business-centric design approach. Our expertise spans UX strategy, digital transformation, and agile innovation. Join our fast-growing team to scale our consulting practice and build long-term partnerships.

Working Model: Onsite

Location: Gurugram

Days: MondayFriday

Timings: 9:30 AM 6:30 PM

Budget: 8-10 LPA

Experience: 25 years

About the Role: Were looking for a Client Servicing Manager who thrives in fast-paced, high accountability environments. Youll own project delivery end-to-end, managing scope, timelines, and client relationships, while driving internal team alignment across design and tech functions.

Key Responsibilities

Project Ownership & Delivery

• Manage multiple parallel UI/UX projects across clients ensuring timely delivery, quality, and budget adherence
• Own project scope and milestones with clarity and discipline
• Track progress through detailed plans, status reports, and sprint cadences
• Familiarity with sprint-based delivery processes and real-world product lifecycle stages

Client & Stakeholder Management

• Act as the face of Them Consulting to the client for project execution
• Understand client business goals, manage expectations, and proactively flag scope shifts
• Conduct regular check-ins, retros, and review meetings

Team Leadership & Coordination

• Collaborate with designers, researchers, and developers to move work forward
• Work with Design Managers, Tech Leads, and the PMO to ensure daily coordination
• Ensure smooth onboarding, task assignments, and resolution of blockers
• Be a people-first collaborator who navigates challenges with empathy and composure

Documentation & Tools

• Maintain clean documentation: SoWs, BRDs, MOMs, project dashboards, and timelines
• Use PM tools like Jira, Trello, ClickUp, or Notion (were flexible but expect rigor)
• Risk Management & Escalation Handling
• Anticipate delays, misalignments, or delivery issues and fix them before they become problems
• Escalate critical matters with solutions, not just problems

Who You Are

• 25 years of experience managing digital/UX/design projects (preferably BFSI or enterprise clients)
• Proven ability to handle multiple workstreams with cross-functional teams
• Strong written and verbal communication confident with clients and senior stakeholders
• Process-oriented yet flexible; able to balance structure with adaptability
• Sharp on documentation, detail-tracking, and proactive follow-ups
• Prior agency or consulting experience is a plus
• Knowledge of UX design lifecycle is a strong advantage

What Success Looks Like

• Projects delivered on time and to spec, with minimal escalations
• Happy clients who feel heard and guided
• A motivated team that knows what to do and when
• PMO and leadership feel confident in your execution