Designation-Client Servicing.

Industry-Outdoor Advertising.

Work from Office(Monday to Friday)

Salary upto 6LPA.

Key Responsibilities:

Client Relationship Management:

Serve as the primary point of contact for clients, addressing their needs promptly and effectively.
Build and nurture strong, long-term relationships with clients to enhance satisfaction and retention.

Understanding Client Needs:

Conduct regular meetings with clients to understand their requirements and expectations.
Gather detailed feedback and preferences to tailor our services to meet client needs.

Service Delivery and Coordination:

Coordinate with internal teams to ensure timely and accurate delivery of services.
Monitor service quality and ensure it meets agreed-upon standards.

Upselling and Cross-Selling:

Identify opportunities to upsell or cross-sell additional products/services to existing clients.
Collaborate with the sales team to develop strategies for increasing client engagement and revenue.

Client Feedback and Improvement:

Collect and analyze client feedback to identify areas for improving our products/services.
Work with internal teams to implement necessary changes based on client feedback.

Market and Industry Knowledge:

Stay updated on industry trends, market conditions, and competitor activities.
Utilize market insights to provide clients with valuable information and strategic advice.

Collaboration and Teamwork:

Collaborate closely with sales, marketing, and product teams to ensure a unified approach to client servicing.
Share client insights and feedback with relevant teams to improve overall service delivery

Performance Tracking and Reporting:

Monitor key performance indicators (KPIs) related to client satisfaction and service quality.
Prepare and present comprehensive reports on client servicing activities and outcomes to senior management.

Qualifications:

Bachelors degree in Business Administration, Marketing, or a related field preferred.
Prior experience in client servicing in Advertising agency would be advantageous.

Client Servicing Manager