Client Servicing Manager
Schbang
5 - 8 years
Mumbai
Posted: 21/02/2026
Job Description
Group Solutions Manager (Client Servicing -OTT Client Operations)
Location: Mumbai
Experience: 5-8 Years
Agency: Schbang
Role Overview
The Group Solutions Manager Client Servicing (OTT Operations) will act as the primary bridge between Schbang and a leading OTT platform.
This is a high-volume, operations-heavy client leadership role focused on delivery governance, stakeholder management, workflow control, and commercial hygiene. The role is execution-driven and requires strong process discipline rather than campaign strategy ownership.
Key Responsibilities
Client Servicing & Stakeholder Management
- Be the central point of contact for the OTT client across marketing, content, and operations teams.
- Lead regular status meetings, reporting calls, and escalation management.
- Ensure clear communication and alignment between client and internal teams.
Operations & Delivery Governance
- Own end-to-end workflow management across multiple show launches and campaigns.
- Manage timelines, approvals, trackers, and SLAs to ensure error-free delivery.
- Coordinate across Creative, Media, Production, and Tech teams for seamless execution.
- Drive process improvements and operational efficiency.
Commercial & Documentation Ownership
- Manage estimates, scope tracking, invoicing, and collections.
- Maintain strong documentation and approval records.
- Protect account margins through disciplined scope control.
What Were Looking For
- 57 years in client servicing within digital/integrated agencies.
- Experience managing large, high-volume accounts (media/entertainment preferred).
- Strong operations mindset and process orientation.
- Excellent stakeholder management and communication skills.
- Ability to handle fast-paced, deadline-sensitive environments.
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