Client Servicing Manager (Non- Digital/ Mainline)

Job Description:

Company Description:

Alchemist is one of the largest independent communications agencies, providing integrated solutions tailored to diverse industries. With 15 years of experience, the company has established a strong reputation through strategic and result-oriented communication approaches, particularly in the real estate sector. Renowned for its extensive work with leading clients across India, Alchemist excels at translating business goals into impactful campaigns across various platforms. The agencys commitment to delivering measurable outcomes and fostering individual growth has contributed to a dedicated team and long-standing client relationships. At Alchemist, innovation, passion, and clear alignment with client success are at the heart of everything we do.

About the Role:

This role requires deep expertise in mainline advertising, brand activations, BTL, and on-ground campaign execution. The candidate will independently manage key clients, lead teams, oversee multi-agency coordination, and drive strategic planning and creative development.

Key Responsibilities: -

• Own end-to-end client relationships for major accounts.
• Lead ATL + BTL campaign development, from briefing to execution.
• Craft brand strategies, creative briefs, and integrated campaign plans.
• Present strategies, creative concepts, and execution plans to clients.
• Lead a team of servicing executives and coordinators.
• Manage budgets, profitability, and billing cycles.
• Oversee print, OOH, retail branding, and event-led campaigns.
• Coordinate with creative, strategy, and production teams.
• Supervise on-ground activations, vendor management, and fabrication
• Ensure timely execution with high-quality output.
• Upsell and cross-sell agency capabilities across mainline, creative, activation, and turnkey solutions.

Experience Required:

• 3- 6 years in mainline advertising or BTL/Experiential agencies.
• Strong leadership and account management experience.
• Hands-on execution experience in print, OOH, events, activation, and retail branding.
• Real estate category exposure preferred.
• Strong communication, presentation, and strategy skills.

Perks-

Apart from the salary, you will get a crazy culture and people to work with who dont believe in working in a monotonous & boring environment and believe in having fun along with work, an environment where hierarchies exist mostly on paper and you can reach out to anyone at any point for any sort of help [though dont forget to treat the person with a chocolate later on ;) ], and yes, we take office parties very seriously where you dont have an option to skip it for any reason whatsoever.

( P.S. While the average attrition rate in a typical agency is 1-1.5 yrs, ours is 4- 6 yrs)