Client Servicing Manager

Percept ICE is looking for a dynamic and experienced Client Servicing Manger who has worked on small to mid-scale wedding projects end-to-end, alongside a robust portfolio of Luxury and lifestyle events. The ideal candidate brings hands-on expertise in client servicing and creative execution, with the ability to turn ideas into seamless on-ground realities.

Key Responsibilities

1. End-to-End Wedding / Lifestyle / Luxury Event Management

Plan, manage, and execute small to mid-scale weddings from concept to completion. Handle client briefs, design integration, creative presentation, vendor coordination, and on-ground execution with precision and creativity.

2. Project & Production Oversight

Lead and oversee the complete planning and production process of wedding events, ensuring every detailfrom venue readiness, dcor installation, technical setups, hospitality, logistics to guest flowis flawlessly managed. Coordinate with production teams, and on-ground staff to ensure all elements are delivered on time, as per design, and to the highest standards of quality and aesthetics.

3. Creative Coordination & On-Ground Execution

Work closely with creative and design teams to align visual concepts with event objectives. Ensure smooth on-ground translation of design elements like dcor, staging, lighting, and installations.

4 Client Servicing & Stakeholder Management

Act as the primary point of contact for clients, ensuring clear communication, timely updates, and a high level of client satisfaction throughout the event lifecycle.

5. Vendor & Team Management

Liaise with wedding-specific vendors such as decorators, caterers, entertainment agencies, makeup artists, hospitality teams, and logistics providers to ensure seamless coordination. Manage internal and external teams, crew schedules, define clear roles, timelines, and responsibilities to ensure smooth on-ground execution and a flawless guest experience throughout the wedding celebrations.

6. Innovation & Trend Alignment

Stay informed about emerging event trends, technologies, and experiential formats. Continuously integrate new ideas to enhance event value and client engagement.

Requirements:

• 3-5 years experience in event management, with a focus on weddings and small-to-mid-scale lifestyle events.
• Strong understanding of creative event design, fabrication, and operations.
• Excellent interpersonal, organizational, and multitasking skills.
• Ability to work in a fast-paced, deadline-driven environment.