Client Servicing Manager

Company Description

Inextis Events is an award-winning experiential marketing agency based in Mumbai. Since its establishment in 2013, the company has been delivering thoughtful creativity and impeccable execution to create admirable experiences for clients. Inextis focuses on providing absolute solutions to augment clients' brand value and has developed long-standing relationships with some of the biggest corporates in the country.

Role Description

The role involves managing end-to-end client relationships, driving ideation, and ensuring seamless planning and execution of events to deliver impactful brand experiences. You will work closely with internal teams in Mumbai and with clients to translate creative concepts into memorable on-ground experiences. The position also carries a broader leadership responsibility of guiding, inspiring, and empowering teams to consistently deliver excellence.

Essential Skill Set: Account Management, Communication Skills, Team Leadership and Development, Innovation and Creativity, Analytical Thinking, Industry Knowledge.

• Should be able to handle all client related communications including understanding of the brief, planning and communicating it to the internal team, delivering on the commitment as per the agreed timelines; be available for all client related interactions, execution of the event, etc.

• Concept Development: Generate creative and original event concepts that meet the client's needs and align with their objectives. This includes preparing and presenting pitch decks, brainstorming, researching, and ideating unique ideas for event themes, formats, and experiences.

• Conduct regular research on existing clients for an in-depth analysis of their businesses and associated needs.

• Ensure seamless client interfacing and project management, with a focus on timely completion of interim and major deadlines.

• Coordinate with the creative, operations, and servicing teams internally to ensure seamless event delivery.

• Oversee the budgeting process with the respective production/operations manager for the project.

• Ensure smooth approvals, communication flow, and issue resolution at every stage of the event.

• Maintain strong, long-term client relationships and explore upselling or new opportunities.

• Handle post-event formalities such as sending reports, collecting feedback forms and testimonials from clients, and closing the event.