Client Servicing Manager (Events)

Tribes is a Rs. 800 crore company in capitalized billing and largest customer experience organization in the country of fully integrated marketing agencies. We have been investing in technology that enables customer experience across OOH, Events, Activation and Retail and have developed solutions and platforms that integrate with our core experiential solutions. Tribes has forged some long-term partnerships with its clients who rely on Tribes for groundbreaking innovations, and unconventional and memorable campaigns.

Job Title: Manager

Location: Bangalore

Qualification: Postgraduate /Graduate with additional qualification in Marketing.

Experience: Minimum 4-8 years of overall experience with proven experience in Event and Experiential Business.

Responsibilities:

1. Manage a portfolio of client accounts, ensuring satisfaction, retention, and growth.
2. Collaborate with clients to define event objectives, create strategies, and recommend solutions that meet their goals.
3. Develop and manage account budgets, timelines, and event planning processes.
4. Oversee the delivery of events, ensuring they meet client expectations, are executed on time, and stay within budget.
5. Build and maintain strong client relationships, becoming a trusted advisor and point of contact.
6. Lead client meetings, presentations, and event strategy sessions, delivering clear and impactful communications.
7. Identify opportunities to expand accounts, offering additional services and solutions that align with client needs.
8. Ensure effective internal communication and collaboration with creative, logistics, and production teams.
9. Prepare post-event reports, analyze performance metrics, and make recommendations for future events.
10. Stay ahead of industry trends and maintain a network of potential vendors, partners, and collaborators.
11. Handle any issues or challenges that arise during the event lifecycle, ensuring resolution and client satisfaction.

Skills:

1. Strategic thinking
2. Problem-solving
3. Project management
4. Analytical thinking