Client Servicing Lead – Exhibitions & Events

Company Description

Tessarakt Experiential is an award-winning experiential agency known for creating bold, immersive, and unforgettable brand experiences. With over 20 industry accolades and 200+ executed events, Tessarakt blends strategy, design, and execution to deliver impactful experiences. From high-profile events and festivals to corporate gatherings and cultural initiatives, Tessarakt transforms ideas into shareable, awe-inspiring moments. The organization thrives on creativity, innovation, and storytelling to evoke emotions and craft meaningful brand narratives.

Role Description

This is a full-time on-site role for a Client Servicing Lead Exhibitions & Events, based in Bengaluru. The individual will be responsible for client relationship management, ensuring customer satisfaction, and overseeing service delivery for exhibitions and events. Day-to-day responsibilities include handling client communications, managing client needs and expectations, coordinating cross-functional teams, and ensuring the successful execution of events. Additionally, the role involves budget management and financial oversight related to specific projects, ensuring alignment with project goals.

Qualifications

• Proven expertise in Client Services and Customer Service, with a focus on managing long-term relationships and delivering value.
• Strong Communication skills to coordinate with clients and internal teams effectively.
• Experience in managing Customer Satisfaction through proactive issue resolution and exceeding client expectations.
• Proficiency in Finance and budget management, including project cost estimations and financial reporting.
• Ability to manage multiple projects, strong leadership capabilities, and a proven track record in the events and exhibitions industry.
• Experience in creating impactful customer experiences is a valuable asset.