Client Servicing Executive [Non-Digital/ Mainline]

We are looking for a Client Servicing Manager who can lead client relationships and drive strategic brand communication for pharma, hospital, and healthcare brands. The role requires strong understanding of mainline advertising, brand strategy, and the ability to translate client briefs into impactful creative outputs by closely collaborating with internal creative and design teams.

Responsibilities:

1. Understand client business objectives, brand guidelines, compliance requirements, and communication needs
2. Lead development of brand strategies, campaign approaches, and annual communication plans
3. Create and present client-facing decks, including brand strategy, campaign ideas, and communication frameworks
4. Translate client briefs into clear, actionable creative briefs for design and creative teams
5. Collaborate closely with designers, copywriters, and creative leads to ensure strategic alignment and quality output
6. Manage mainline marketing deliverables including print ads, brochures, brand collaterals, OOH, internal communication, and launch campaigns
7. Ensure timely delivery of projects while maintaining quality and brand consistency
8. Coordinate feedback between clients and internal teams, ensuring smooth revisions and approvals
9. Maintain strong understanding of healthcare regulations, brand tonality, and ethical communication standards
10. Build long-term client relationships through proactive servicing and strategic thinking

Qualifications/Skills:

4-6 years of work experience in a mainline agency (not a media, event, digital agency)

Non-digital work experience is a must

Brand Strategy, Planning and management

Client Management, Servicing and account management (not accountancy)

Creative conceptualisation and Orchestration with logical and analytical understanding

Ability to deliver results under strict deadlines

Meticulous eye for detail

Proficiency in MS Oce tools, especially PowerPoint and Excel

Excellent verbal and written communication skills

Team Playing and Operations

• Strong understanding of mainline advertising and brand strategy
• Ability to think creatively while maintaining strategic and regulatory sensitivity (especially for pharma/healthcare)
• Excellent presentation and deck-making skills (PowerPoint / Keynote / Google Slides)
• Clear understanding of creative processes and how to extract the best output from design teams
• Strong communication, coordination, and stakeholder management skills
• High attention to detail and ability to manage multiple projects simultaneously

About the Company:

Alchemist Marketing Solutions is a 360-degree marketing firm that believes in providing through-the-line solutions to brands. Unlike a typical advertising or media agency, our offerings are usually solution-biased and media-neutral thus giving us a strategic edge over others. We often also work as an extension of marketing teams. With expertise in various areas such as Strategy, Communication, Media Management, Creative Services, Events & Activation, Digital Marketing, Celebrity Management, and Turnkey Orchestration & IP , we have a dedicated team to develop and deliver tailored solutions. We have done some award winning work for brands like HDFC Capital, Aavas Financiers, MaxLife, Castrol, L'Oreal, UB Group, DLF, Nokia, Samsung, American Express among many others.

Perks:

Apart from the compensation, you will be a part of a crazy culture and people to work with who dont believe in working in a monotonous & boring environment and believe in having fun along with work, an environment where hierarchies exist mostly on paper and you can reach out to anyone at any point for any sort of help (though dont forget to treat the person with a chocolate later on ;) ), and yes, we take oce parties very seriously where you dont have an option to skip it for any reason whatsoever :P

Please Note: this role focuses exclusively on Mainline Marketing