Client Servicing -Events & Promotion

Role Description

This is a full-time on-site role located in Mumbai for a Client Servicing - Events & Promotion position. The role involves managing client interactions, ensuring customer satisfaction, delivering excellent customer service, facilitating communication between clients and internal teams, and strategizing to meet financial goals. You will also oversee event coordination and promotions, ensuring high-quality service delivery and efficient execution of client projects.

Responsibilities and Accountability:

Generating regular business from new as well as existing clients

Maintaining cordial relationship with all clients through various communication platforms

Developing new marketing strategies for brand positioning and recall

Brainstorming with team and making proposals as per the client requirement

Ensuring smooth execution of the event with thorough supervision and coordination

Strong coordination with Design and Production team to execute glitch-free events

Getting involved in event planning, meeting deadlines, etc.

Cost management, negotiations, invoicing and fulfilling all accounting formalities with client

Doing Research, Booking Artiste & vendors, negotiation as per requirements.

Organizing database, managing all formats like MOM, inquiry sheet, etc

Post event formalities like sending reports, feedback and testimonials from client, closing the event, etc.

Skills required:

Excellent oral and written communication skills

Excellent presentation making, & pitching skills

In-depth knowledge of social media marketing

Good interpersonal skills

Well groomed & disciplined

Excellent reporting skills and sincere about following company rules, regulations and formats

Qualifications

• Expertise in Client Services and Customer Service, with a strong emphasis on relationship management
• Excellent Communication skills and ability to ensure high levels of Customer Satisfaction
• General knowledge or experience in Finance to align with budgeting and financial planning for events
• Strong organizational, problem-solving, and multitasking abilities
• Ability to thrive in a team-oriented, collaborative environment
• Relevant industry experience in events, promotions, or related fields is an added advantage