Client Servicing Director

Alpha Agency | Digital Marketing Agency

Location: (Add Location)

Experience: 2+ Years (Digital Marketing Agency)

Qualification: MBA in Marketing (Mandatory)

Alpha Agency is seeking a Client Servicing Director / Agency Head to lead client relationships, agency operations, and overall business performance. This role carries end-to-end responsibility for revenue growth, profitability (P&L), client satisfaction, and delivery excellence .

The ideal candidate is a creative yet disciplined leader with strong communication skills, capable of driving both strategic direction and day-to-day execution.

• Own and manage agency P&L, including revenue targets, margins, and cost efficiency
• Drive revenue growth through client retention, account expansion, and new business opportunities
• Prepare revenue forecasts, budgets, and performance reviews

• Lead and manage all key client relationships
• Act as the final point of escalation for client concerns
• Present strategies, performance reports, and growth plans to clients
• Ensure consistently high client satisfaction and long-term partnerships

• Oversee daily agency operations across all accounts
• Coordinate with creative, content, digital, and performance teams
• Ensure disciplined execution, punctual delivery, and quality control
• Implement processes and workflows to improve efficiency and scalability

• Translate client objectives into effective digital marketing strategies
• Identify and execute upselling and cross-selling opportunities
• Support agency positioning and business development initiatives

• Agency revenue growth (%)
• P&L performance and operating margins
• Client retention and churn rate
• Client satisfaction scores (CSAT / feedback)
• On-time project delivery rate
• Revenue per client and account expansion

• Strong leadership and decision-making capabilities
• Excellent verbal and written communication skills
• Creative thinking with a structured, execution-focused approach
• Highly disciplined, punctual, and detail-oriented
• Strong understanding of digital marketing channels and ecosystems
• Ability to manage multiple priorities independently

• MBA in Marketing (Mandatory)
• Minimum 2 years of experience in a Digital Marketing Agency
• Proven background in client servicing, account management, or agency operations
• Experience with revenue or P&L responsibility is a strong advantage

• Leadership role with ownership and accountability
• Opportunity to shape agency growth and performance
• Collaborative, performance-driven work environment
• Long-term career growth and leadership potential