Client Services Representative

Company Description

India Hospitality Mart (IHM) is a leading hospitality and event services company driven by a commitment to the highest standards and customer satisfaction. With over years of combined expertise from industry pioneers, With locations in Mumbai, Bangalore, and Gurugram IHM delivers seamless and world-class experiences across meetings, events, business travel, and social functions. From creative brand communication to tailor-made group and individual travel solutions, the company offers end-to-end services designed to meet every need.

Website link:

Job Description:

We are seeking a dynamic Client Servicing professionals to join our team at IHM, Andheri - Mumbai . The ideal candidate will possess a deep understanding of client requirements and excel in crafting

compelling sales pitches and proposals. They will oversee and orchestrate impactful events

tailored to specific target audiences, collaborating closely with creative and operational teams

to deliver innovative solutions. As the primary interface with our clients, they will ensure

seamless execution of projects/events that meet and exceed client expectations, all while

maintaining a sharp focus on budget and timelines.

Key Responsibilities:

Plan and execute events from inception to completion, aligning with client objectives

and audience expectations.

Generate creative ideas to enhance event success and propose suitable venues and

event setups.

Develop comprehensive sales pitches and presentations using PowerPoint or Keynote.

Prepare and manage event budgets, ensuring adherence to financial parameters.

Source and negotiate with vendors and suppliers to secure necessary resources.

Coordinate effectively across internal teams to streamline operations and achieve

project goals.

Lead promotional activities to maximize event visibility and attendance.

Resolve any issues that arise during events promptly and effectively to ensure smooth

operations.

Evaluate event success through detailed analysis and reporting.

Requirements:

4 to 8 years of proven experience in corporate event management or client servicing

within the events industry.

Strong project management skills with a proactive and ambitious attitude.

Up-to-date knowledge of industry trends and offerings.

Familiarity with modern marketing techniques relevant to event management.

Excellent business communication skills, both written and verbal.

Proficiency in creating impactful presentations.

Exceptional interpersonal skills with the ability to interact effectively at all levels.

Strong negotiation skills and attention to detail.

Ability to thrive in a fast-paced environment and manage multiple tasks under

pressure.

Problem-solving abilities and diplomatic approach to client relations.

Customer-service orientation and a collaborative team player.

Flexibility to adapt to evolving market trends and strategies for event organization.

Proven track record of growing client relationships and business opportunities.

Remuneration: As per industry standards.