Client Services Executive

Job Description:

Client Relationship Management

• Serve as the primary point of contact for client
• Would be POC to the client for daily deliverables/ execution.
• Build and nurture long-term relationships with clients, ensuring their needs are met in stated TAT.
• Understand the clients goals, challenges, to provide tailored solution

Project Management

• Oversee the execution of client deliverables, ensuring they are delivered on time.
• Coordinate within internal teams/cross functional teams to meet client expectations.
• Track project milestones and ensure regular status updates to the client.

Problem-Solving

• Address client concerns and troubleshoot issues that arises
• Act as an advocate for the client internally to ensure their needs are prioritized.

Collaboration with Internal Teams

• Work closely with internal teams to ensure alignment on client deliverables.
• Facilitate communication between departments to ensure seamless execution.

Market Research

• Stay updated on industry trends and competitor activities to provide valuable insights to clients.

Job Requirement:

Education:

• Bachelors degree in Business, Marketing, Communications, or a related field.

Experience:

• 2-4 years of experience in account management or client services.
• Proven track record of managing client relationships and growing accounts.

Skills:

• A highly motivated , optimistic individual with exceptional verbal and written.
• Excellent project management and organizational abilities.
• Ability to multitask and manage multiple client accounts simultaneously.
• Communication Skills
• Proficiency Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work collaboratively with cross-functional teams.
• Knowledge about Video editing software ,Graphics and copy writing is Plus