Client Services Associate

Step into a pivotal role within our Fund Accounting Operations Service Delivery Team, where you will serve as the essential link for all client inquiries related to Fund Accounting operations, Client reporting, Recon governance, and more. As an Operations Service Delivery Associate, you will embody a proactive approach to service excellence, leading and engaging in client meetings and calls to foster strong relationships and trust. 

As an Operations Service Delivery Associate within the Fund Accounting Operations Service Delivery Team in India, you will be the primary contact for all client inquiries related to Fund Accounting operations, Client reporting, and Recon governance. You will lead and participate in client meetings and calls, monitor client KPIs, and ensure top-tier service delivery. Your proactive approach will be key in maintaining our commitment to excellence.
 

Job Responsibilities 

• Manage group email boxes and SharePoint queues to ensure timely and sensitive resolution of queries, maintaining internal and external client satisfaction.
• Oversee daily activities, such as client reporting and instructions, ensuring compliance with SOPs and adherence to client deadlines and SLAs.
• Coordinate with operations and clients to resolve reconciliation breaks promptly, maintaining KPIs for aged breaks as per client SLAs.
• Engage in client calls and meetings to facilitate effective communication and service delivery.
• Implement forward-thinking strategies to maintain response quality and completeness, preventing the reopening of cases.
• Provide timely MIS reports and KPIs to internal and external stakeholders as required.
• Collaborate with partner sites for external deliveries, effectively communicating status updates and addressing any accounting-related queries from stakeholders.

Required qualifications, capabilities and skills

• Have knowledge and understanding of Fund Accounting operations, including areas like NAV Validation, Income and Corporate Action Processing, Expenses, CapStock, Trades, and Derivatives, with experience in at least one domain.
• Be result-oriented and highly enthusiastic about learning new processes.
• Be open to challenging the status quo and effectively handling internal and external escalations.
• Demonstrate strong management skills and the ability to build key internal relationships across locations.
• Exhibit attention to detail in document review and analytical capabilities related to Fund Accounting numbers and reporting.