Client Service Officer

The Client Service Officer is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Strong client service mindset with a focus on delivering an exceptional client experience
• Experience working in a servicing role within the Financial Services sector 
• Experience in a front/middle office environment dealing directly with clients
• Excellent communication skills (oral, written and verbal) 
• Experience with streamlining processes to increase efficiency
• Understanding of FATCA/CRS Regulations is of benefit

• Deliver wealth management services to CITI PRIVATE BANK clients with guidance from the Banker teams.

• Manage and execute client transactions with respect to business and individual banking, credit and investment products. Ensure transactions are completed within audit and compliance standards as well as timely.

• Take ownership of client investigations (e.g., statement reporting issues and pricing inquiries) and collaborate with operational and middle office teams to ensure effective resolution.

• Coordinate account maintenance for all products and reporting on WINS including address changes, telephone number updates, account status changes, rates and fee waivers.

• Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.

• Proactively arrange and participate in client visits and perform service quality check-in calls to clients.

• Obtain banker/client appointments to build upon existing or establish new relationships.

• Identify and document new business opportunities for referral to banker or product specialist.

• Perform responsibilities through proficient use Citi applications. Participate in service related process improvements.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-7 years relevant experience

• Ability to multi-task with strong organizational and time management skills per the needs of banker teams and clients

• Ability to problem solve and analyze data with demonstration of attention to detail

• Strong verbal and written communication skills

• Client facing experience; strong background and interest in the fields of operations and compliance; previous sales referral experience

• Knowledge of investments, banking, and credit products

• US: Licenses: Series 7/63 or 7/66 or willing to acquire within 120 days

Education:

• Bachelor's/University degree or equivalent experience