Client Service Delivery Lead
Accenture
5 - 7 years
Bengaluru
Posted: 13/09/2025
Job Description
Project Role Description : Responsible for seamlessly delivering services to the client. Assigns all work assignments, commits team(s) to work, manages their work quality, manages the teams financials and mix to targets, and drives the teams overall people management. Monitors and controls service delivery metrics.
Must have skills : Salesforce Technical Architecture
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Client Service Delivery Lead, you will be responsible for seamlessly delivering services to the client. A typical day involves overseeing the assignment of work tasks, ensuring that team members are effectively engaged in their responsibilities, and maintaining high standards of work quality. You will also monitor service delivery metrics to ensure that targets are met and that the team operates efficiently. Additionally, you will manage the financial aspects of the team, ensuring that resources are allocated appropriately to meet client needs and expectations. Your role will require you to engage with various stakeholders to facilitate smooth operations and address any challenges that may arise throughout the service delivery process. Roles & Responsibilities: _good experience in Experience Cloud, LWC, extensive experience in Salesforce Config, Customization, Sales Cloud, Service Cloud. - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training and development opportunities for team members to enhance their skills and performance. - Establish and maintain strong relationships with clients to understand their needs and expectations. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Technical Architecture. - Strong understanding of system integration and data migration processes. - Experience with Salesforce platform features and functionalities. - Ability to design and implement scalable architecture solutions. - Familiarity with Agile methodologies and project management practices. Additional Information: - The candidate should have minimum 7.5 years of experience in Salesforce Technical Architecture. - This position is based at our Bengaluru office. - A 15 years full time education is required.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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