Client Service Analyst

Job Title: Client Service Analyst

Location: Gurgaon, India

Role Description

• Cash transaction processing and verifications
• SA/CA/ Demat account opening KYC screening
• Account maintenance and customer instructions processing
• To Handle Customer Walkins and resolve their queries
• To handle legal correspondence within the defined timeframe
• To process Inward and Outward remittances within RBI framework

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
• Ensure complete resolution to all customer queries and submission of all the customer instructions with 100% accuracy. 
• Ensure accurate checking/transmission of Inward remittances including exchange rates
• Ensure accurate checking/submission of account opening documents w.r.t KYC Policy.
• Effective service delivery by reducing customer turnaround time.
• Ensure NIL operational losses / compensation to customer due to any incorrect communication.
• Follow Complaint management procedures. Ensure correct and timely resolution of complaints.
• Any suspicious transaction/activity must immediately be reported to the supervising officer.
• Overall upkeep of desk as per clean desk policy standards.

Your skills and experience

• At least 5-7 years of relevant experience in a bank or financial institution of repute
• Should Be a Post Graduate (MBA preferred)
• Certification in NCFM Series (Demat Operation)/ FEDAI is an added advantage

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.