Client Service Analyst

Job Title: Client Service Analyst 

Location: Mumbai, India

Role Description

• Candidate should have 05-6 Years of work experience in Trade Finance operations in branch front office role/back office.
• Operational Knowledge of all Trade products
• Addressing customer queries with regards to trade
• Liaising with regulator and compliance on specific trade queries.
• Preparing/Reviewing Process note/Key operating procedures for Trade related products.
• Support to Branches and processing team in handling day to day trade transaction.
•  Actively involved in various process/procedure revision, development, and implementation initiative with emphasis on operational risk management.
• Handling EDPMS & IDPMS related queries, tracking & closure.
• Prepare MIS Weekly/Monthly, Production sheet to monitor movement of key business indicators and facilitate information flow & decision making.
• Monitoring & controls keep a track of daily productivity of the team, also regular checks on adherence of the process notes and KOPs by the team and branches.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Handling EDPMS & IDPMS related queries, tracking & closure.
• Prepare MIS Weekly/Monthly, Production sheet to monitor movement of key business indicators and facilitate information flow & decision making.
• Monitoring & controls keep a track of daily productivity of the team, also regular checks on adherence of the process notes and KOPs by the team and branches.
• Keep updating team & branches on the changes in process.
• Excel skills and good communication skills

Your skills and experience

• Regulatory and other risks to the line manager and functional leads as appropriate
• Building and managing relationships with the front office and other internal and/or external parties

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.