Client Service Analyst

Job Title- Branch Operations and Service Manager

Location- Calcutta

Role Description

• Provide Service and Operations support to the branch customers.
• Ensure that DB standards with respect to Customer Service, Compliance, Operations and Corporate Security are adhered to.
• Ensure total compliance of all regulatory and compliance guidelines (both internal and external)
• Ensure total compliance of all audit guidelines set by External (RBI, NSDL) and Internal or Auditors.
• Create a sales & service environment across service team.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Manage all Operations related activities at the Branch
• Gate keeping for account opening, Demat Account opening , Insurance  and Investment forms
• Suspense Account Monitoring
• Daily Report Monitoring
• KYC Regularization and KYC Renewal monitoring
• Minimize /control Ops Loss
• Conduct training for Sales/Frontline staff on KYC and other key operational processes.
• Dissimilation of Key Operational circulars to the front office staff
• Ensure satisfactory audit rating in all internal as well as external audits
• Manage all Branch Customer service related activities
• Ensure that all branch transactions are processed accurately and timely.
• Training and Development of Operations  and Service Resources
• Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.

Your skills and experience

• Should have an experience of atleast 10-12 years in the Banking Industry wrt to Customer Service and Banking operations
• Should possess the skill sets to handle customer queries and keep upto customer commitments
• Should be well versed knowledge on Banking processes pertaining to day to day operations and rules
• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.