Client Relationship Manager

Company Description

The Perfect Match Makers is a premium matrimonial agency established in 2010, known for personalized matchmaking and long-standing trust among reputed families. We specialize in bespoke matchmaking services with a strong focus on relationships, values, and discretion.

Role Description

We are looking for a warm, articulate, and detail-oriented Client Relationship Manager to handle client interactions end-to-end. This role is central to maintaining strong relationships with families, understanding their expectations, and ensuring a smooth and respectful matchmaking experience

Key Responsibilites

• Act as the primary point of contact for clients and families
• Understand client preferences, expectations, and family values in depth
• Conduct client meetings (in-person and virtual) with professionalism and empathy
• Coordinate closely with the matchmaking and internal teams
• Share suitable profiles and explain matches clearly and sensitively
• Follow up regularly with clients to track feedback and progress
• Maintain accurate and confidential client records
• Resolve client concerns with patience and discretion
• Uphold the brands reputation for trust, quality, and personalized service

Qualifications

• Strong interpersonal, communication, and relationship-building skills
• Experience in account management, client service, and client success strategies
• Problem-solving and conflict resolution skills to handle client concerns professionally
• Organizational, time management, and multitasking abilities
• Proficiency in CRM tools and related software
• Knowledge of the matchmaking or service industry is a plus
• Bachelors degree in Business Administration, Communication, or related field