Client Relationship Manager

Katha is hiring: Client Relationship Manager

Location: Kochi (Hybrid)

Type: Full-time | Permanent

Katha Ads is a fast-growing marketing-tech startup helping brands connect with audiences through smart, story-led, and performance-driven advertising. Our platform engages over 100,000 users and has powered campaigns for leading brands such as Samsung, Maruti Suzuki, Tata Croma, and Hero MotoCorp.

We are one of the fastest-growing bootstrapped startups in the space, with 3x year-on-year revenue growth and ambitious plans to expand across India and globally. We operate lean, move fast, and value ownership over hierarchy.

We are looking for a Client Relationship Manager who will own client success, retention, and growth someone who thinks strategically, takes initiative, and drives outcomes rather than just following instructions.

What you will do

• Own assigned client accounts end-to-end from onboarding and execution to reporting, renewals, and growth
• Build and nurture strong, long-term client relationships through proactive communication and problem-solving
• Act as a strategic partner to clients by understanding their business objectives and recommending high-impact advertising solutions
• Drive account growth through upselling, renewals, and value expansion
• Translate client briefs into clear, actionable strategies for internal execution
• Track campaign performance using data and analytics, and optimize for better outcomes and ROI
• Lead client communication, including urgent issues and difficult conversations when required
• Work closely with the sales team to ensure smooth client handover, aligned expectations, and clear success metrics
• Collaborate with the sales team to identify upsell, renewal, and account expansion opportunities
• Ensure there are no gaps between what is sold and what is delivered by proactively flagging risks and scope changes
• Coordinate with internal teams while owning final outcomes and timelines
• Maintain clear documentation of client requirements, changes, and decisions
• Travel to client locations for meetings and on-site engagements when required

Who we are looking for

• Minimum 2 years of experience in a client-facing, account management, brand, or marketing role
• Strong ownership mindset with the ability to work independently and make decisions
• Excellent communication skills in Malayalam and English (written and verbal)
• Comfortable handling calls, follow-ups, escalations, and urgent matters
• Ability to challenge briefs constructively and focus on impact rather than just execution
• Data-driven and outcome-oriented approach to work
• Prior experience as a Brand or Marketing Manager is a plus
• Strong interest or background in marketing or advertising
• Based in or around Calicut (for periodic in-person meetings)
• Must have access to a personal laptop and reliable internet connection

This role is NOT for you if

• You prefer working only on instructions without ownership
• You avoid accountability or difficult client conversations
• You are not interested in growing accounts or driving revenue
• You are looking for a slow-paced or highly structured environment

What we offer

• Competitive salary with performance-based and quarterly bonuses
• Health insurance and Provident Fund
• Paid time off and paid sick leave
• Cell phone reimbursement
• Hybrid work setup
• High ownership, fast learning, and real impact in a scaling startup