Client Relationship Manager

Objective: Be the primary point of contact for high-net-worth clients, ensuring a seamless and personalized experience throughout their property journey. The role involves building and nurturing long-term relationships, delivering compelling property presentations, and guiding clients through exclusive site visits. Representing the brands vision and values and ensuring every interaction is reflective of the organization.

Responsibilities:

• Sales: Ensure all leads are activated and engaged with. Carry out potential client presentation and site visits, wherever applicable.
• Client Engagement: Build and maintain long-term relationships with high-net-worth individuals (HNIs) through personalized engagement.
• Lifecycle Management: Oversee the entire client journey, from initial inquiry to post-handover support.
• Client Support: Address and resolve client queries and concerns promptly and effectively.
• Networking: Establish and nurture relationships with channel partners, including IPCs and brokers, to enhance client acquisition.
• Feedback Integration: Ensure client feedback is communicated to project and design teams for continuous improvement.
• Marketing Partnership: Collaborate with the marketing team to develop client-focused materials and collateral.
• Transaction Coordination: Work with legal, finance, and operations teams to ensure smooth transaction processes.
• Market Intelligence: Stay updated on luxury real estate trends, competitor offerings, and market dynamics.

Qualifications and skill-sets:

• Graduate / MBA from an exceptional institute (Tier 1 Institutes will be preferred)
• Proven, robust work experience of 8-12 years in handling key customers and clients with reputed real estate firms, preferably in the luxury segment
• Familiar with all aspects of the CRM process, proactive in coordination with cross departments.
• Excellent communication skills with an ability of subtle influencing, dealing calmly and professionally with challenging situations.
• Exceptional attention to detail and time management with good coordination skills.
• Reliable, focused, confident, articulate and self-directed individual with a high level of initiative and a can do attitude.
• Emotional maturity; highly resourceful team-player, with the ability to also be extremely effective independently
• Relationships with International Property Consultants, having a vendor partner network would be an added advantage