Job Summary
As a Client Relationship Manager with 13 to 16 years of experience you will be responsible for managing and nurturing client relationships within the Retail Banking sector. You will leverage your expertise in business acumen business analysis and planning CRM sales customer service management and business relationship management to drive client satisfaction and business growth. This hybrid role requires a deep understanding of the Market Delivery Unit and Retail Banking domain.
Responsibilities
Manage and nurture client relationships within the Retail Banking sector to ensure client satisfaction and retention.Leverage business acumen to identify and capitalize on new business opportunities.Conduct thorough business analysis and planning to support strategic decision-making.Utilize CRM sales techniques to drive revenue growth and achieve sales targets.Oversee customer service management to ensure high-quality service delivery.Implement customer service strategies to enhance client experience and loyalty.Develop and maintain strong business relationships with key stakeholders.Collaborate with internal teams to ensure seamless service delivery and client satisfaction.Provide regular updates and reports on client status and project progress.Identify and address client needs and concerns proactively.Ensure compliance with industry regulations and company policies.Contribute to the development and implementation of business strategies.Support the Market Delivery Unit in achieving its goals and objectives.
Qualifications
Possess strong business acumen and the ability to identify business opportunities.Demonstrate expertise in business analysis and planning to support strategic decisions.Have extensive experience in CRM sales and customer service management.Exhibit strong customer service skills and the ability to enhance client experience.Show proficiency in business relationship management and stakeholder engagement.Have a deep understanding of the Retail Banking sector and Market Delivery Unit.Demonstrate excellent communication and interpersonal skills.Possess strong problem-solving and analytical abilities.Show the ability to work effectively in a hybrid work model.Exhibit strong organizational and time management skills.Have the ability to work independently and as part of a team.Demonstrate a commitment to continuous learning and professional development.Show the ability to adapt to changing business environments and client needs.
Certifications Required
Certified Business Relationship Manager (CBRM) Certified Customer Service Manager (CCSM)
