Client Relationship & Loan Processor (Australian Mortgages)

Client Relationship & Loan Processor (Australian Mortgages)

Location: Kalyani Nagar, Pune (In-Office)

Shift: 5:00 AM to 2:00 PM IST (Monday - Friday)

At Investors Mortgage, we are a premium Australian mortgage broking firm dedicated to helping Australians secure their dream homes and investments. We are expanding our Pune back-office and looking for a highly polished Client Relationship & Loan Processor to join our boutique team.

This is not a standard BPO data-entry role. You will be the voice of our business, working directly with our Australian clients and lenders to ensure a smooth, premium loan settlement experience.

The Lifestyle & The Shift: Tired of the standard 9-to-5 or late-night US shifts? We work on Australian Eastern Standard Time. Your day starts at 5:00 AM and finishes at 2:00 PM. You will beat the Pune traffic both ways and have your entire afternoon free, every single day, with fixed weekends off.

What You Will Do

• Client Communication (Voice & Email): Proactively call and email our Australian clients to provide updates on their loan applications and request any outstanding documents (e.g., payslips, bank statements).
• Loan Tracking: Monitor the progress of loan applications via lender portals and our aggregator software (Mercury Nexus).
• Lender Liaison: Speak with bank assessors to clear loan conditions and push files to settlement.
• Relationship Management: Provide a calming, professional, and reassuring presence to clients who are going through the stressful process of buying a home.

Who We Are Looking For

• Impeccable English: Your spoken and written English must be flawless, with a neutral/global accent and high professional confidence. (Ex-aviation, premium hospitality, or high-end international BPO professionals are highly encouraged to apply).
• Industry Experience: 2+ years in Australian Mortgage Broking is highly preferred (experience with Mercury Nexus is a massive advantage). However, we will train the right candidate if your communication skills are truly elite.
• Local to the Office: You must live within a comfortable commuting distance to Kalyani Nagar (e.g., Viman Nagar, Wadgaon Sheri, Kharadi, Koregaon Park) to make the 4:30 AM commute sustainable.
• Diligent & Detail-Oriented: You take ownership of your files, follow up relentlessly, and want a long-term career with a stable boutique firm.

What We Offer

• Highly competitive salary based on experience.
• Morning travel allowance to assist with your early Uber/Ola commute.
• A supportive, direct-to-owner working environment (no massive corporate bureaucracy).
• Comprehensive training on Australian mortgage processes.

How to Apply (Please Read Carefully): Because exceptional communication is the core of this role, we do not just rely on resumes.

To apply, please send a direct message on LinkedIn (or email to vivek@imfp.com.au) with your resume AND a brief (1-minute) voice note or video introducing yourself and explaining why the 5 AM to 2 PM shift works perfectly for your lifestyle.

(Note: Applications without a voice note/introduction message will not be prioritized).