Client Relation Executive

Company Description

Teleradiology Solutions (TRS), founded in 2002 by two Yale-trained physicians, is a pioneering healthcare company offering teleradiology services including CT, MRI, X-ray, and ultrasound reports to over 150 hospitals in the United States. Recognized as the number one national teleradiology company by KLAS in 2011, TRS was one of the first to receive accreditation from the US Joint Commission of Accreditation of Healthcare Organizations (JC). The company has gained international recognition, including being highlighted by President Obama as a key example of healthcare innovation during his visit to India in 2010. Utilizing technology for teleradiology, telemedicine, and e-teaching, TRS is committed to transforming healthcare services globally.

Job Title: Client Relation/ Client Experience Executive Operations

Location: Whitefield, Bangalore

Job Type: Full-Time

Experience: 23 Years

Apply at: nanda.k@telradsol.com

Job Overview

We are seeking a proactive and client-focused Client Relation/ Client Experience Executive Operations to join our Support Operations team. In this role, you will oversee end-to-end client relationship management, resolve operational issues, and ensure timely case deliveries within defined Turnaround Time (TAT). Youll be the primary point of contact between clients and internal departments.

Key Responsibilities1. Client Relationship Management

• Build and nurture strong, long-term relationships with clients.
• Understand client objectives, expectations, and operational needs.
• Act as the single point of contact for all client communications.

2. Issue Resolution

• Proactively identify and address client concerns.
• Work closely with clients to develop effective solutions.
• Escalate unresolved issues to senior management when necessary.

3. Troubleshooting

• Investigate discrepancies and operational problems.
• Coordinate with the technical support team to resolve client-reported issues.
• Ensure quick turnaround and follow-ups.

4. Case Management

• Track case progress and ensure timely delivery aligned with TAT.
• Provide regular updates and status reports to clients.
• Identify workflow gaps and implement process improvements.

5. Cross-Functional Coordination

• Collaborate with Operations, Tech Support, and Quality teams.
• Share client feedback to help enhance internal processes and service quality.

6. Client Reporting & Analytics

• Prepare regular reports on case metrics, KPIs, and performance trends.
• Use data insights to identify service gaps and recommend solutions.

Qualifications

• Bachelor's degree in Business, Communications, or a related field.
• 35 years of experience in account management, operations, or client servicing.
• Strong communication, interpersonal, and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to work effectively in a fast-paced, cross-functional environment.