Client Experience_Senior Associate

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

PwC Acceleration Centers (ACs) span 11 geographic locations with 34,000+ dedicated professionals providing virtual client engagement support around the world and across all of PwC’s services and capabilities. Our ACs are an integral part of PwC’s strategy of bringing the strength of our people, capabilities and technology together to support our clients in building trust and delivering sustained outcomes for their businesses.    

Role & Responsibilities:

Our Consulting Solutions AC Client Experience team is responsible for developing and executing the vision and strategy for PwC US AC’s global AC client experience.  The team works closely with US firm CX and network firm CX teams to drive a consistent global experience when our clients visit our AC’s.

The candidate will be coordinating all AC CX tours of the AC CX Acceleration Center.  The primary responsibilities will include:

• Lead clients and Partners on tours in the AC CX Bangalore Client Experience Center.

• Work with Client Account team and AC Practice team to plan the visit using our established processes and procedures

• Ability to explain key PwC and AC messages about PwC’s values and initiative

• Ability to explain all of PwC’s capabilities, including XLOS and US and AC offerings

• Work with the logistics team leader to manage the planning and execution of the visitor’s experience

• Act as a liaison during visits to maximize the client’s visit

• Work with the content team lead(s) to gather and ensure all content for the visit is complete, tested and vetted in our technologies within the center

• Work with the AC Practice team and Client Account team to ensure any customized content or demos are prepared, reviewed and tested in advance of the meeting

• Coordinate all administrative aspects of the visit – bios, meals, BXT activities, etc. 

• Ensure all standardized content is shared with the client account team, properly branded and ready for the client team review

• Support the client visit experience program and delivery, facilitation and execution

• Provide general support to logistics and content teams for upcoming events

• Ensure all supplies are well stocked

• When needed, work with 3rd party vendors to deliver client experience excellence

Minimum Degree Required:

Bachelor’s degree

Minimum Years of Experience:

5 – 6 year(s)

Preferred Qualifications:

Degree Preferred:

Bachelor’s degree

Preferred Fields of Study:

Degree in Marketing/Communications, Business

Preferred Knowledge/Skills:

• Superb communication and presentation skills

• Knowledge of PwC’s practice areas and capabilities

• Highly organized and exceptional attention to detail

• High level of initiative and intellectual curiosity

• Articulate, professional and responsible

• Enthusiastic and friendly; positive and outgoing attitude

• Ability to work methodically and meet deadlines

• Cultural sensitivity, cross-cultural communication and effectiveness working in global organization

• Works well with individuals and groups in a public environment

  What we offer:

• Opportunity to learn from PwC’s consulting environment and expect to get broad exposure to a variety of industries and assignments.

• An excellent opportunity to work with the global and local communications team and PwC Advisory business. 

• An opportunity to work in a fast paced and innovative environment along with a group of world class and entrepreneurial professionals.

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date