Client Experience Manager

Vivek Krishnan Photography is one of Indias leading luxury wedding photography brands, known for its authentic storytelling and timeless imagery. With a decade of experience capturing weddings across India and abroad, our team believes in one thing making couples relive their day, exactly as it was felt.

Were now looking for a dynamic, organised, and warm professional to lead ourClient Experiencefunction someone who can build trust, manage relationships, and ensure every couple feels taken care of from the first enquiry to final delivery, while alsobuilding new revenue channels beyond weddings.

Role Overview

This person will handle shoot coordination, and post-wedding communication ensuring a seamless, premium experience at every touchpoint.

Key Responsibilities

1. Client Servicing & Communication

• Create and manage client WhatsApp groups post-booking.
• Coordinate with the internal team (photographers, cinematographers, editors, finance) for each project.
• Share timely updates on shoot details, delivery timelines, and milestones.
• Handle client feedback, testimonials, and post-delivery closure gracefully.
• Track project progress end-to-end to ensure no client feels unattended.

2. Operations & Reporting

• Coordinate with the finance team for advance and balance payments.
• Maintain clear records of client contracts, payments, and deliverable stages.
• Share weekly reports with the management on:
• Active clients and current project stages
• Pending payments and deliveries
• Client satisfaction and testimonials

Ideal Candidate

Were looking for someone who blends warmth and discipline someone who can sell with empathy and manage clients with structure,while being hungry to open new doors and build new business lines.

Skills & Attributes

• Excellent communication fluent in English and Kannada
• Strong interpersonal skills and emotional intelligence
• Comfortable networking in person at events, venues, and meetings
• Detail-oriented with strong process discipline
• Confident handling high-value clients and premium weddings
• Prior experience in photography, luxury events, hospitality, or corporate sales is a plus
• Proficiency in Google Sheets / Zoho CRM / Excel

Experience Required

• 13 years of experiencein client servicing, wedding/event management, sales, or business development in a premium/luxury or corporate-facing brand.

What Youll Love About Working With Us

• A creative and collaborative studio environment in Indiranagar
• Opportunity to work with high-end clients and premium destination weddings
• Exposure to both the creative and operational side of photography
• Being part of a passionate, close-knit team that values authenticity and excellence

How to Apply

If youre interested and meet the above requirements, wed love to hear from you!

Submit your application by sending your resume tohello@vivekkrishnan.comor apply directly through this portal.