Client Engagement Associate/Consultant - Resonate CX

CLIENT ENGAGEMENT ASSOCIATE/CONSULTANT - RESONATE CX

Are you someone who thrives on building meaningful client relationships and loves technology and creating real business impact?

Would you like to be part of a fast-growing Australian SaaS company thats redefining

how organizations listen to and act on customer feedback?

At Resonate, were on a mission to build the worlds most powerful Customer Experience (CX) platform one that helps brands truly connect with their customers and employees.

Our platform brings together AI-driven insights, automation, and analytics to empower organizations to deliver exceptional experiences at every touchpoint.

As we continue to grow, were looking for a Client Engagement Associate/ Consultant in India to help us scale our success someone whos equal parts consultant, problem solver, and relationship builder.

ABOUT RESONATE

Were looking for a proactive and relationship-driven professional to join our team as a Client Engagement Associate/Consultant.

In this role, youll partner closely with clients across the globe to help them get the most value from our platform driving adoption, engagement, and long-term success.

This position combines elements of consulting, account management, and customer experience, making it ideal for someone who enjoys solving business problems, building trusted relationships, and working in a fast-paced SaaS environment.

WHAT YOULL DO

• Build strong, consultative relationships with clients to understand their business goals and challenges.
• Lead onboarding and training sessions to ensure smooth implementation and early success.
• Monitor customer usage and proactively engage clients to improve adoption and ROI.
• Develop tailored engagement plans that align with each customers objectives.
• Manage renewals and identify opportunities for upselling and account growth.
• Collaborate with Marketing, Product, and Implementation teams to share customer insights and drive better outcomes.
• Act as the voice of the customer, providing strategic recommendations to enhance satisfaction and retention.

WHAT YOU'LL BRING

• 24 years of experience in Customer Success, Account Management, Client
• Servicing, or Consulting ideally within a SaaS, digital, or tech environment.
• A consultative mindset you ask the right questions, uncover needs, and craft practical solutions.
• Excellent communication and relationship-building skills.
• A proactive, outcome-oriented approach you take ownership and drive results.
• Comfort working in a fast-paced, collaborative setup with global stakeholders.
• A genuine interest in technology and helping businesses succeed through better customer experiences.

WHY JOIN US

• Be part of a global team redefining Customer Experience for some of the biggest brands.
• Get hands-on with cutting-edge CX tech and see the real impact of your work.
• Enjoy a flexible, people-first culture that values creativity, learning, and ownership.
• Fun team events, engaging virtual activities, and plenty of opportunities to grow your skills.
• The chance to work alongside passionate professionals who love what they do and have fun doing it!

WORKING STYLE & BENEFITS (INDIA)

Hours: 8:00 AM to 4:00 PM IST

Setup: Onsite work from the Kochi office; occasional travel for events.

Compensation: Competitive CTC + performance bonus (demo, lead and pipeline KPIs)

Perks: Modern MarTech stack, high-velocity growth environment, annual visit to Head Office, the freedom to be 100% yourself