Client Engagement Associate/Consultant @Resonate CX

Are you someone who thrives on building meaningful client relationships and loves technology and creating real business impact?

Would you like to be part of a fast-growing Australian SaaS company thats redefining how organisations listen to and act on customer feedback?

At Resonate, were on a mission to build the worlds most powerful Customer Experience (CX) platform one that helps brands truly connect with their customers and employees. Our platform brings together AI-driven insights, automation, and analytics to empower organisations to deliver exceptional experiences at every touchpoint.

As we continue to grow, were looking for a Client Engagement Associate/ Consultant in India to help us scale our success someone whos equal parts consultant, problem- solver, and relationship builder.

About the Role

Were looking for a proactive and relationship-driven professional to join our team as a Client Engagement Associate/Consultant.

In this role, youll partner closely with clients across the globe to help them get the most value from our platform driving adoption, engagement, and long-term success. This position combines elements of consulting, account management, and customer experience, making it ideal for someone who enjoys solving business problems, building trusted relationships, and working in a fast-paced SaaS environment.

What Youll Do

Build strong, consultative relationships with clients to understand their business goals and challenges.

Lead onboarding and training sessions to ensure smooth implementation and early success.

Monitor customer usage and proactively engage clients to improve adoption and ROI.

Develop tailored engagement plans that align with each customers objectives.

Manage renewals and identify opportunities for upselling and account growth.

Collaborate with Marketing, Product, and Implementation teams to share customer insights and drive better outcomes.

Act as the voice of the customer, providing strategic recommendations to enhance satisfaction and retention.

What Youll Bring

24 years of experience in Customer Success, Account Management, Client Servicing, or Consulting ideally within a SaaS, digital, or tech environment.

A consultative mindset you ask the right questions, uncover needs, and craft practical solutions.

Excellent communication and relationship-building skills.

A proactive, outcome-oriented approach you take ownership and drive results.

Comfort working in a fast-paced, collaborative setup with global stakeholders.

A genuine interest in technology and helping businesses succeed through better customer experiences.

Why Join Us

Be part of a global team redefining Customer Experience for some of the biggest brands.

Get hands-on with cutting-edge CX tech and see the real impact of your work.

Enjoy a flexible, people-first culture that values creativity, learning, and ownership.

Fun team events, engaging virtual activities, and plenty of opportunities to grow your skills.

The chance to work alongside passionate professionals who love what they do and have fun doing it!

Ready to make customers fall in love with better experiences?

Join us at Resonate, where curiosity meets impact.

Please include a CV and a Cover Letter outlining how your experience aligns with this role. Applicants must be eligible to work in India in a full-time capacity.