Role Description / Tasks:

This position provides the highest level of support to end users by handling service requests and incidents that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email.
Manage and maintain systems used for client device management including upgrades, patching
Evaluates, analyse and tests existing systems and make proactive recommendations for improvements, upgrades, new applications and/or equipment
Maintain the Knowledge Base information and Request models
Manages escalations to third parties (e.g. Apple, Microsoft).
Operating and supporting Office 365 end-user applications (Outlook, Teams etc.)

Qualifications/Skills:

Must haves:

Good communication skills and customer oriented
Ability to work independently and as part of an international team
Experience in managing and supporting Client OS: MacOS, Microsoft Windows 10/11 and mobile devices with iOS
Experience in End user device management, OS & software deployment and packaging solutions (i.e. Jamf. Intune, PatchMyPC)
Good knowledge of supported technologies: M365, Azure, Active Directory/ Entra ID (user and group management)

Nice-to-haves:

Experience with: MS Defender client, Zscaler (or any similar client VPN solution), TeamViewer (or other remote support tool)
Knowledge in different scripting technologies e.g. cscript / vbscript / powershell (Windows)
ITIL awareness and Certification

Client Device Management Engineer