Client Data Manager

As a global firm, we provide strategic advice, capital management, and risk mitigation to clients in over 100 countries. Our operations teams use cutting-edge technology to deliver secure solutions and enhance client experiences. 

Job summary

As a Client Data Manager within our KYC Team, you will be responsible for supporting the day-to-day management of the KYC process, ensuring all client KYC records are compliant with regulatory standards, and promoting high quality and timely completion of all client-level due diligence requirements. You will also interact with key stakeholders, manage special projects, and lead initiatives for process improvements.

Job Responsibilities:

• Support the day to day management of the KYC process to onboard and renew KYC records to regulatory standards with high quality and while meeting tight deadlines also include supporting the Onboarding Manager to manage relationships with a Front Office sub-LOB, prioritize and assign case work for the team, oversee calibration with Quality Control and Utility teams, and serve as the primary point of escalation for team members
• Oversees a steam of KYC specialists to ensure all client KYC records are compliant with regulatory standards, and to drive high quality and timely completion of all client-level due diligence requirements across client onboarding as well as renewals. Interacts with key stakeholders such as Legal, Compliance, Credit and Operations to develop strong partnerships, escalate issues, eliminate roadblocks and ensure continuity of flow across the groups.
• Manage calibration with Utility for case scheduling and hand-offs to KYC Analyst team.
• Partnering with compliance, the business and KYC teams globally on interpretation and implementation of new AML policies managing directly the impact to the control environment
• Regularly review the end to end KYC environment to ensure that all control gaps have been identified and appropriate action plans have been established
• Drive Process improvements and implement process changes as necessary ,Monitor team productivity and quality reports and take action as needed to maintain agreed SLAs ,Proactively looks for areas of efficiencies and leads initiatives 
• Manage special projects, including remediation and others, as directed by regulators, internal audit, etc. Support consistent hiring and performance management practices;

Required Qualifications, capabilities and skills:

• Graduate  Degree or MBA  required 
•  At least 15 years’ experience in treasury or securities operations, compliance, audit, or management experience in Corporate and Investment Banking
•  Proven track record of effective leadership relative to change management and process re-engineering  
•  Strong ability to build relationships with and influence colleagues, business leaders and functional partners
• Strong KYC industry experience with understanding of standards implemented in industry and well networked with industry peers
• Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions; collaborate effectively with Operations Leaders and their respective organizations, and Technology and Business colleagues to drive issue resolution and maintain smooth operations
• Drives critical thinking and proactively seeks out best practices, anticipates clients’ future needs and collaborates on ideas with others. Understands clients’ needs and impact on relationship across J.P. Morgan.
• Be a highly motivated individual with advanced strategy, problem solving, and transformation as well as strong influencing, interpersonal and communication skills
• Be commercial and have a strong background and proven ability to transform Operations businesses across multiple business areas      
• Oversees a team of KYC specialists to ensure all client KYC records are compliant with regulatory standards, and to drive high quality and timely completion of all client-level due diligence requirements across client onboarding as well as renewals

Preferred Qualifications:

Post graduate degree is a plus

“JPMorgan Chase is an equal opportunity and affirmative action employer of Disability/Veteran.”