Client Data Manager

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Client Data Manager within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.

Job Responsibilities

• Understand and implement KYC standards, guidelines, policies, and procedures.
• Select, manage performance, and oversee the overall development of employees within their assigned team.
• Conduct analysis of daily/monthly metrics to track performance of individual team members over time to evaluate performance, learning, and capability.
• Effectively address any issues that might be escalated by either internal or external customers.
• Drive process improvements and implement process changes as necessary.
• Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices.
• Manage priorities across the wider function.

 Required Qualifications, Capabilities and skills

• Bachelor’s Degree and/or Graduate Degree
• Minimum 10 years’ experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Compliance and KYC
• Experience with leading a new team with limited Subject Matter Expertise 
• Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time. Ability to identify risks and issues and successfully navigate through to completion
• Possess strong computer skills:  Lotus Notes and Microsoft Office Suite including Excel, Word and PowerPoint
• Foster and champion High Performance Culture where people are empowered to make decisions.
• Develop and lead a team that is responsive to dynamic organizational and operational changes