Client Data Manager II

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers

Job Summary

As a Client Data Associate II in the Wholesale KYC Operations Data & Reporting Team, you will be responsible for delivering data & reporting commitments, developing strategies for effective data analysis and reporting, and selecting, configuring and implementing analytics solutions. You will collaborate with various teams to deliver reporting needs and act as a subject matter expert around the KYC reporting data. This role provides an opportunity to work in a high performing team and contribute to the optimization of data & reporting landscape.

Job responsibilities

• Manage performance, discipline and termination of employees within their assigned team
• Perform day to day management of a team of KYC Specialists, including coaching and providing ongoing performance feedback
• Effectively address any service issues that might be escalated by either internal or external customers
• Perform Quality Assurance reviews of the KYC Specialist’s output and provide feedback on the findings
• Drive process improvements and implement process changes as necessary
• Take action independently and move forward without clear instruction or close supervision
• Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices
• Provide information that the KYC Specialists need to know to do their jobs
• Provide objective feedback to the KYC Specialists to encourage and support ongoing development
• Participate in regular RCSAs (Risk and Control Self Assessments) to ensure appropriate controls are in place to mitigate risk and pass audits

Required qualifications, skills and capabilities

• Graduate with minimum 15 years of experience, including Data Processing and minimum of 7 years in People Management.
• Demonstrated ability to develop, manage, coach and motivate teams
• Knowledge of banking products
• Proven leader of process and organizational change
• Demonstrated ability to identify, analyze, plan, prioritize, and solve problems, by providing viable solutions and executing
• Strong communication and presentation skills
• Competent in mainframe and PC based systems, with a strong proficiency in MS Office
• Ability to cope with change; comfort with ambiguity

Preferred qualifications, skills and capabilities

• Knowledge in AML, Compliance, Fraud, KYC or Operational Risk is preferred