Client Data Manager I

Join our dynamic team where innovation meets compliance. We are looking for a proactive individual who can leverage technology to enhance operational efficiency and ensure regulatory adherence. If you have a passion for automation and a knack for problem-solving, we want to hear from you.

Job Summary:

As a Client Data Manager I in our dynamic team, you will leverage technology to enhance operational efficiency and ensure regulatory adherence. You will possess strong processing, logical, and analytical skills, with the ability to work independently and adapt to change. You will demonstrate expertise in banking, AML, and compliance, exercising sound judgment and maintaining confidentiality in handling sensitive information.

Job Responsibilities:

1. Ensure operational controls for bots are intact, manage bots end-to-end, monitor servers, identify exceptions, and resolve issues.
2. Conduct quality reviews of bot processes to ensure regulatory compliance and adherence to industry standards.
3. Use data insights to drive policy changes and strategic business decisions.
4. Identify and execute opportunities in automation, RPA, and ML to enhance efficiency and innovation.
5. Translate business requirements into technical solutions, aligning business needs with technological capabilities.
6. Support change management by conducting UAT testing and recommending modifications based on operational changes.
7. Identify trends and irregularities in metrics, develop remediation plans, and ensure continuous improvement.
8. Create ad hoc reports, develop business cases, and streamline data collection for senior management.
9. Collaborate with stakeholders to optimize operations and implement process improvements.
10. Maintain process documentation, develop training materials, and promote a culture of continuous improvement.

Required qualifications, capabilities, and skills:

• Bachelor’s degree required
• CTR/AML experience required
• Experience in transaction research
• Five or more years in regulatory operations, BOT management, or reporting
• Experience in process improvement and training development
• Strong decision-making skills and problem-solving abilities
• Proactive self-starter with dependable, timely, and accurate support delivery

Preferred qualifications, capabilities, and skills:

• Knowledge of CTR Reporting
• Understanding of Change Management Process
• Familiarity with training related to transaction research/AML/SAR
• Ability to effectively maximize delivery of business goals