Client Data Analyst

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers

Job Summary

 As a Client Data Analyst in the Client Account Services team, you will manage and support Account Setup, Maintenance, Closures, Static Data Maintenance and Entitlements activities for our clients and regional service teams located in APAC, EMEA and WHEM. Your role will be pivotal in ensuring all requests related to these activities are completed in a timely fashion. You will have the opportunity to engage with global counterparts to re-engineer the service delivery as per Client requirements and participate in various department and team projects to exceed Client expectations. This role will provide you with the opportunity to make recommendations on process improvements and provide guidance on more complex operating procedures.

Job Responsibilities:

• Ensure timely completion of all requests related to Account Set Up, Maintenance, Closures, Static Data Maintenance, and Entitlements activities for clients and regional service teams in APAC, EMEA, and WHEM.
• Publish MIS/Performance scorecards to senior management on a daily, weekly, and/or monthly basis as required.
• Analyze trends and engage product service groups in grassroots discussions to address and mitigate issues at a basic level.
• Participate in various department and team projects to exceed client expectations.
• Collaborate with global counterparts to re-engineer service delivery according to client requirements.
• Perform duties and tasks that are mostly non-routine, requiring experience and judgment within broadly defined practices and policies.
• Make recommendations on process improvements and provide guidance on more complex operating procedures.
• Set up team meetings to review and address client concerns and opportunities as needed.
• Analyze and prepare reports and scorecards for management.
• Function as a key contributor with demonstrated knowledge of the area of specialization in an individual contributor role.
• Work closely with the Process Manager and team members to ensure flawless service delivery to franchise clients.

Required qualifications, capabilities and skills

• Graduates or MBAs with 5 years of experience.
• Strong verbal and written communication skills.
• Must be extremely client-focused and result-oriented in approach.
• Good team player and self-motivated.
• Proficiency in Microsoft Office suite of applications.
• Ability to handle unexpected situations adeptly.
• Willingness to work in any shift.