Client Account Manager-India Staffing

Job Title: Client Account Manager

Location: Bangalore (Onsite)

Experience: 8+ Years

Employment Type: Full-Time

Work Mode: 5 Days Work from Office (MonFri) - General Shift

About the Role

Kaygen Global Services is seeking an accomplished Client Account Manager with deep experience in the Indian staffing & workforce solutions industry . This leader will be accountable for end-to-end Client Servicing and Account Management , including Client engagement & trust-building, Stakeholder management, Needs assessment & workforce planning, Account retention and growth strategies, Executive-level communication, Service delivery governance, Account expansion / upselling / cross-selling, Contract negotiation & renewals, Pricing strategies & margin optimization, Forecasting and pipeline management, Recruitment team coordination, SLA and KPI management (Time-to-Fill, Quality of Hire, Fill Ratio), Escalation and issue resolution, Onboarding & assignment management, Client expectation management, Presentation & proposal development, CRM systems (Salesforce, HubSpot, Zoho, etc,.), Data analysis & reporting, Workforce trends & labor market insights

• Act as the strategic partner and trusted advisor for key client accounts in the IT staffing space.
• Drive account mining and expansion, identifying opportunities to open new verticals/domains and maximize wallet share.
• Lead efforts to acquire new client logos, positioning the company as a preferred staffing partner.
• Develop quarterly and annual revenue growth strategies, ensuring consistent business expansion.
• Anticipate market shifts and client hiring trends, providing accurate forecasts and insights to leadership.
• Partner with company leadership to secure and manage CXO/leadership-level meetings with clients.
• Negotiate high-value contracts, optimize margins, and establish long-term commercial partnerships.
• Oversee delivery excellence by aligning recruitment teams with client needs, ensuring SLA adherence.
• Track and report account health, revenue forecasts, and growth projections to senior management.
• Proactively resolve escalations, ensuring client confidence and long-term retention.

Requirements

• 6 to 11 years of experience in IT staffing, with at least 6 years in strategic account/client management.
• Proven track record in account mining, revenue growth, and new client acquisition.
• Strong commercial acumen with expertise in negotiation, forecasting, and revenue planning.
• Deep understanding of IT hiring trends, staffing market dynamics, and compliance requirements in India.
• Excellent relationship management skills with the ability to influence at CXO/leadership level.
• Flexible to work with clients across multiple geographies and time zones.