City Manager / Supply Lead

Role Overview

We are looking for a high-ownership City Manager to lead and scale our last-mile delivery operations. You will own the city P&L, drive client acquisition, manage rider supply, and build scalable teams to achieve aggressive growth targets.

Key Responsibilities

• Own end-to-end city operations, including client acquisition, revenue growth, rider supply, and P&L.
• Acquire and manage B2B last-mile delivery clients and ensure high service levels.
• Translate client demand into daily & weekly rider supply plans and ensure 100% fulfilment.
• Build, train, and lead blue-collar recruitment teams using ATL & BTL hiring channels.
• Manage rider payouts, COD reconciliation, incentives, billing, invoicing, and MIS reporting.
• Monitor and optimize rider productivity, attrition, replacements, and buffer planning.
• Act as the single point of contact for city stakeholders, handling escalations end-to-end.
• Define and execute the city growth roadmap with a hands-on, data-driven approach.
• Build high-performance teams and drive a culture of ownership, accountability, and speed.

Requirements

Experience & Skill Set

• 5-8 years of experience in last-mile delivery, logistics, staffing, or blue-collar operations.
• Proven client acquisition, negotiation, and stakeholder management skills.
• Strong understanding of blue-collar recruitment processes with hands-on ATL & BTL hiring experience.
• Excellent Excel/MIS and financial tracking capabilities.
• Entrepreneurial, target-driven mindset with ability to perform in fast-paced, dynamic environments.

Benefits

Salary: 5-6.5 LPA or up to 20% hike + performance-based incentives.

Why Apply?

If you want to run a city like your own business and grow a high-impact delivery operation, this role is for you.