City Lead

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

City Lead Hyderabad

• Objective of the role:

• Manages Regional Operations to focus on the following benchmark pillars while they perform their assigned goals –

• Brand
• Clients
• People and Values
• Platform

• Key Responsibilities:

Operational Excellence

• Ensure high-quality property management services across all properties in the city
• Implement and maintain operational best practices and standard operating procedures
• Achieve target scores in operational audits and performance assessments

Client Satisfaction and Retention

• Maintain high levels of client satisfaction (e.g., achieve >90% satisfaction score)
• Develop and implement strategies to improve client retention rates
• Manage key client relationships and address escalated issues promptly

Financial Performance

• Meet or exceed budgeted revenue targets for the city portfolio
• Optimize operational costs without compromising service quality

Team Leadership and Development

• Lead, motivate, and develop the city operations team
• Ensure adequate staffing and skill levels across all properties
• Implement training and development programs to enhance team capabilities

Compliance and Risk Management

• Ensure compliance with all relevant local regulations and company policies
• Implement and maintain robust risk management practices across properties
• Conduct regular safety audits and implement necessary improvements

Vendor Management

• Develop and maintain strong relationships with key service vendors
• Ensure vendor compliance with service level agreements
• Optimize vendor performance and costs across the city portfolio

Business Development Support

• Provide operational insights and support for new business opportunities
• Participate in proposal development and client presentations
• Support smooth onboarding of new properties into the portfolio

Emergency Response and Business Continuity

• Develop and maintain emergency response plans for all properties
• Ensure readiness to handle crises and minimize operational disruptions
• Conduct regular emergency drills and update procedures as needed

Technology Adoption and Integration

• Drive adoption of property management technologies across the portfolio
• Ensure effective use of IT platforms like Evolution, Overview, Workday, etc.
• Identify and implement new technologies to improve operational efficiency

Stakeholder Management

• Maintain positive relationships with property owners, tenants, and local authorities
• Ensure effective communication with all stakeholders
• Represent the company in local industry forums and events

Cost Management

• Implement cost-saving initiatives across the city portfolio
• Ensure accurate budgeting and forecasting for operational expenses
• Achieve target reductions in controllable expenses

Health and Safety Management

• Ensure a safe working environment across all managed properties
• Implement and maintain health and safety management systems
• Achieve zero or minimal safety incidents target

Operational Efficiency

• Streamline operational processes to improve efficiency
• Implement lean management principles in property operations
• Achieve target productivity metrics for the operations team

These KRAs encompass the key responsibilities of a City Lead - Operations in Property Management Services. They focus on ensuring operational excellence, client and tenant satisfaction, financial performance, and overall management of the property portfolio within the city.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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