City Head Operations - Transition Care Centres

Role Title: City Operations Head (Senior Care Homes - Transition Care Centres)

Business Unit: Antara Assisted Care Services (Max Group Healthcare Company)

Location: Bangalore

Qualification: Graduate (MBA/PG in Hospital/Healthcare Management preferred)

Experience: Minimum 10 years in Hospital/Healthcare Operations with strong team

leadership & P&L management experience, must have Multi Centre Operations management experience

Role Overview

The City Operations Head will be responsible for leading, managing, and scaling the end-to-end non-clinical operations of Antaras Assisted Care Centres across Bangalore, including Care Homes and Transition Care Centres . The role will ensure operational excellence, customer experience, financial performance, and compliance across all centres, while fostering a culture of service, efficiency, and care.

Key Responsibilities

1. Business & P&L Management

• Own full P&L for the Bangalore Assisted Care business, including revenue, cost, profitability, and ROI.
• Drive business growth, occupancy, and overall financial performance of Care Homes & Transition Care Centres.
• Monitor budgets, forecasts, and financial KPIs to ensure cost-efficient operations.

2. Operations Leadership & Service Excellence

• Lead non-clinical operations across multiple Assisted Care Centres.
• Implement and monitor SOPs, compliance, safety standards, and quality checks to ensure high service standards.
• Drive end-to-end operational efficiency including facility management, housekeeping, food & catering services, vendor management, and customer support.

3. People & Team Management

• Lead, coach, and develop multidisciplinary operational teams (Centre Heads, Admin, Facility, Customer Care, Support Staff).
• Create a high-performance culture with a focus on empathy, accountability, and service excellence.
• Ensure manpower planning, productivity, training, performance management, and retention.

4. Customer & Stakeholder Management

• Ensure a superior experience for residents/patients and families throughout their care journey.
• Act as the escalation point for customer grievances and ensure timely resolution.
• Manage internal and external stakeholders including medical partners, vendors, community partners, and regulatory bodies.

5. Compliance, Governance & Risk Management

• Ensure adherence to safety, statutory, legal, and regulatory compliances relevant to healthcare operations.
• Oversee audits, risk management, process improvements, and business continuity preparedness.

6. Growth, Expansion & New Centre Launch Support

• Support the scale-up of the Assisted Care business in Bangalore through new centre expansions.
• Lead pre-launch, launch, and stabilization phases for new centres, ensuring smooth setup and operational readiness.

Candidate Requirements

• Education: Minimum Graduate (MBA/PG in Hospital/Healthcare Management preferred).
• Experience:
• Minimum 10 years of proven experience in hospital/healthcare operations .
• Must have managed multi-unit or large hospital operations with responsibility for P&L, team management, and service delivery .
• Strong leadership, planning, customer service, and stakeholder management skills.
• Ability to manage a diverse workforce with empathy, agility, and operational rigor.
• Strong analytical, financial acumen, and problem-solving capabilities.
• Excellent communication and interpersonal skills; regional language knowledge is an added advantage.