Cisco Lifecycle UCCE/PCCE Engineer (Contact Centre)

Must-Have**

(Ideally should not be more than 3-5)

Hands-on experience with UCCE/PCCE Implementation, Upgrades, Patching

UCCE/PCCE Deployments, Maintenance, certificate updates, Troubleshooting

Experience level: 5+ years

Good-to-Have

Preferred Qualifications:

Experience with integration with Cisco collaboration and contact center products.

Experience with Cisco UC components

CWNA/CWSP/CWAP certifications

Responsibilities:

- Conduct and support the full lifecycle of Cisco UCCE deployments focused on patching and major upgrades from 12.x to 15.x.

- Collaborate with customers and internal teams to ensure successful adoption, configuration management, and lifecycle initiatives aligned with business outcomes.

- Provide expert guidance on upgrades, patches, and maintenance strategies to keep UCCE environments resilient and optimized.

- Utilize automation and APIs (such as Bulk Job API, Agent API, Outbound Option APIs) to streamline lifecycle operations and improve efficiency.

- Monitor system performance, troubleshoot issues, and provide proactive recommendations for lifecycle improvements.

- Support integration with Cisco collaboration and contact center products, ensuring seamless multi-channel contact center functionality.