Circle Head - DTH_Odisha

JOB DESCRIPTION

Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance.

We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Here’s what you will get to experience as an Airtel employee:

Limitless Impact:

You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond.

Limitless Ownership:

You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one.

Limitless Careers:

You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences.

So come join us, and #BeLimitless. Because you are.

Job Details

Job Title Circle Head – DTH

Designation Circle Head

Job Code

Function DTH

Sub-Function Operations

Location

Level/Grade Senior Manager or DGM or GM

Position Description

The purpose of this role is to advise and assist the Business Managers and other relevant stakeholders in jointly developing and implementing sales, service and marketing related plans and campaigns. The role is also responsible to conceptualize, develop and implement collaborative initiatives, regional products/services/platforms to significantly enhance the business performance.

Organizational Relationship

Reporting To National/Regional Head

Total number of employees supervised by you DIRECTLY or INDIRECTLY

Managerial Individual Contributors

Directly 5 6 to 10

Indirectly – 6 to 50

Key Responsibilities & Accountabilities

Business Strategy & Planning

Develop and execute strategic plans for the DTH business in the assigned circle, aligning with overall organizational goals and market dynamics.

Drive revenue growth by implementing effective distribution strategies to build channel productivity, exploring new market opportunities, and maximizing subscriber acquisition.

Manage budgets for the business, ensuring efficient resource allocation and adherence to financial targets.

Sales Management

Optimize the sales and distribution network to enhance market penetration and ensure a robust channel presence.

Oversee the management of the DTH product portfolio, including pricing strategies, packaging, and feature enhancements.

Identify and mitigate risks associated with market dynamics, regulatory changes, and operational challenges, ensuring business continuity.

Maintain stock levels of various component in the inventory across various territories in the circle.

Customer Experience

Implement processes to enhance the overall customer experience, focusing on service quality, customer satisfaction, and issue resolution.

Conduct thorough market analysis to identify trends, customer preferences, and competitive landscape, providing insights for informed decision-making.

Establish key performance indicators (KPIs) and performance measurement systems to track and evaluate the success of operations.

Stakeholder Management

Form partnerships and alliances with partners & distributors to strengthen the DTH business ecosystem bringing in uniformity of experience for the end customer.

Serve as the brand ambassador for the business in the circle, representing the company at industry events and conferences.

Explore and adopt industry best practices to enhance the efficiency and competitiveness of services.

People Management

Review and monitor performance of Area Managers, Cluster Managers and Territory Managers on an ongoing basis and provide requisite developmental support/ inputs.

Develop the team and update their knowledge base to cater to the organizational need.

Recommend trainings as required for team member development.

Chart out a clear talent development plan and identify and groom team members for higher responsibilities.

Own and manage a strong people connects at all levels across the organization.

Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies.

Knowledge, Certifications and Experience

Education Qualification Master’s degree in business administration from Tier 1 Business School

Total Experience 8-10 years of work experience in Sales or Marketing or Service in a leadership role from Media / Consumer Electronic / Telco or related industry

Certifications required (if any) XX

Key Interactions

Internal / External Stakeholders

(Internal means – External to the department and internal to the organization; External means – External to the organization)

Internal Area / Cluster / Territory Managers

External Channel Partners & Distributors

Skills and Competencies

Technical Competencies

Proficiency in sales and marketing techniques

Knowledge of building distribution channels and service operations

Leadership and Behavioural Competencies

Customer Obsession

Collaboration and Influence

Ownership Mindset

Learning Agility

Navigating Change

Leaders Building Leaders

Execution Excellence